Shipping & Delivery Policy :
- All prices on our website do not include postage and packing, which will be added at the checkout.
Shipping Method & Tracking :
- Default shipping method are using Pos Malaysia or KTMD courier service or GDex courier service , we will updated you a tracking number by email once we have posted your item, by then you can keep track with your item from ~
1. http://www.pos.com.my/pos/homepage/homepg_track.aspx with your consignment number details2. KTMD Courier Services Customer Hotline at 03-51019459 / 03-51019429 / 1800 22 5863 with your consignment number details. (or contact our customer service hotline to request us for helping trace the parcel)3. http://www.gdexpress.com/malaysia/home/ with your consignment number details
International Shipping :
- Sorry, We currently only ship within Malaysia. We would consider shipping to other countries in the near future. Please contact us to check.
- Delivery Durations :
- Please allow 1-3 working day for Peninsular Malaysia, Sabah, Sarawak and Labuan for your order to dispath out from our office,, this excludes weekends and public holidays.
- After dispatch out from our office, pls allow within 3 working day for item deliver by courier company。
Shipping Charges :
- Delivery charge will be based on the weight of the total goods ordered which can be reviewed during checkout. Generally, your total delivery cost will be shown to you online during your checkout process.
Delivery failures :
- We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order.
- If items do not get to you within 3 business days for Peninsular Malaysia or Sabah & Sarawak, kindly contact us for assistance.
- We will not responsible for any damage caused during shipping / post delivery / lost, but we will try our best make sure that your item has been packed safely to avoid damage.
- We are not responsible for shipping charges of returned packages due to missing collect or wrong sending information provided. If you are not at home when the delivery attempt is made, you will accept a receipt and ask to self collect at nearest post office, please collect it within 7 day.
- If the parcel return to our site, unfortunately in these circumstances we may have to charge you a further delivery fee to re-arrange delivery.
Received Incorrect Order :
- If you’ve found that an item is missing from your order or received an incorrect item, do let us know straight away by contacting our Customer Service, We will arrange a re-delivery or your order as soon as we can.
- If product ordered out-of-stock ,We will contact you immediately to confirm a replacement / refund / other instructions.
Cancellation & Return Policy :
- All goods sold and sent are non-refundable, We make an effort to check and make sure that your item is in good condition before we pack & deliver. After which, we will not be liable for any loss or damage caused during delivery of goods.
- Orders can only be cancelled if they have not been shipped out yet, if the item you want to cancel has been shipped, the order cannot be canceled.
Availability & Substitutions :
- If for any reason some goods are out of stock, or any reason beyond our reasonable control, our Customer Service will contact you and inform that if we have similar product that we can substitute or being delay in the delivery process until goods out of stock is being delivered to warehouse.